SHIPPING

Our normal shipping days are Monday, Wednesday and Friday of each week and will normally be done around midday.
Any orders placed in between these days and after midday on the named days, will be shipped on the next shipping day. We DO NOT offer next day shipping. All single orders will be shipped by Royal Mail, via recorded and signed for delivery. Any orders that contain more than 1 kit, will be shipped by a courier using signed for delivery. Upon shipment, your tracking numbers will be entered in to your PayPal transaction and you should get a notification from them with your number. This is the tracking number we would use to track your shipment and have no other ways of tracking, so please give Royal Mail or courier time to make your delivery and don't ask us to track it for you or hurry it up. Once shipment is in the system, there is nothing we can do, but track it the same way as you.

RETURNS & REFUNDS

Please note, as it has always been our policy and is listed on each pre-order, deposits paid for pre-orders are NON REFUNDABLE/TRANSFERABLE. We order enough kits to cover the pre-ordered amount, so refunding pre-orders, would leave us with unwanted, but paid for stock. Please make sure you DO NOT place a pre-order, thinking you could always change your mind. If you do, this will mean you are prepared to forfeit your deposit.​​​​​​​

There has also been a slight change with the way refunds are done, only on 'in stock' kits. We do not offer refunds on 'change of heart' purchases. So if you order a kit, just to see if you like it, you will not be refunded.​​​​​​​ 
Any refund offered will be at our discretion. If you decide to return an item and we accept, you will be required to send it back to us, using the same delivery system used by us to send it to you. EG: if we sent it by signed for recorded delivery using Royal Mail, this is what you are required to use. Any shipping costs that arise for returning, will be covered by the buyer and WILL NOT be refunded.

As PayPal have changed their refund policy, we're afraid we need to change ours as well. 

​​​​​​​Paypal states:

'In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned​​​​​​​'

In accordance with this policy, any returns made will be refunded, MINUS THE SHIPPING COST AND PAYPAL FEES PAID BY US TO PAYPAL

PLEASE NOTE: The policies stated above, DO NOT apply to reborn dolls/babies. As they are 'works of art' created by hand, you will see plenty of photos, showing all details. This should give you an idea if you like the doll or not, but please ask any questions, before purchasing. We are always 100% happy with our reborns and their quality before offering for adoption​​​​​​​

THE REBORN DOLLS ARE NOT RETURNABLE/REFUNDABLE UNDER ANY CIRCUMSTANCES 

Thank you for taking the time to read these T & C's and understanding