Our normal shipping days are Monday, Wednesday and Friday of each week and will normally be done around midday.
RETURNS & REFUNDS
Please check your orders upon receiving and notify us of any problems immediately.
Please note, as it has always been our policy and is listed on each pre-order, deposits paid for pre-orders are NON REFUNDABLE/TRANSFERABLE. We order enough kits to cover the pre-ordered amount, so refunding pre-orders, would leave us with unwanted, but paid for stock. Please make sure you DO NOT place a pre-order, thinking you could always change your mind. If you do, this will mean you are prepared to forfeit your deposit.
There has also been a slight change with the way refunds are done, only on 'in stock' kits. We do not offer refunds on 'change of heart' purchases. So if you order a kit, just to see if you like it, you will not be refunded.
As PayPal have changed their refund policy, we're afraid we need to change ours as well.
'In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned'
In accordance with this policy, any returns made will be refunded, MINUS THE SHIPPING COST AND PAYPAL FEES PAID BY US TO PAYPAL
PLEASE NOTE: The policies stated above, DO NOT apply to reborn dolls/babies. As they are 'works of art' created by hand, you will see plenty of photos, showing all details. This should give you an idea if you like the doll or not, but please ask any questions, before purchasing. We are always 100% happy with our reborns and their quality before offering for adoption
THE REBORN DOLLS ARE NOT RETURNABLE/REFUNDABLE UNDER ANY CIRCUMSTANCES
Thank you for taking the time to read these T & C's and understanding