FAQs

Do you ship worldwide?
Yes. We ship worldwide. Delivery charges are calculated according to your order and will be shown at checkout. International customers are responsible for any customs duties, import taxes or other charges that may apply in their country.

When will my order be dispatched?
In-stock items are normally dispatched as soon as possible after payment has cleared. If an item has a different dispatch time, this will be shown on the product page.

How do pre-orders work?
Pre-order and forthcoming items are offered before they are available for immediate dispatch. Once you place a pre-order, your item is reserved for you and we may place and pay for our corresponding order with the sculptor, manufacturer or supplier.

Are pre-order deposits refundable?
No. Pre-order deposits and payments are non-refundable and non-transferable once your order has been placed with us, subject always to your statutory rights. Please make sure you are happy to proceed before placing a pre-order.

When will my pre-order arrive?
Release and delivery dates supplied by sculptors, manufacturers and suppliers are estimates and can occasionally change for reasons outside our control. We will dispatch your order once the item has arrived with us and any outstanding balance has been paid.

Are your reborn babies handmade?
Yes. Our reborn babies are individually handcrafted, so each baby is unique. Small variations are part of the handmade nature of the finished baby.

Can I return an item?
Return and cancellation rights depend on the type of item purchased. Personalised, custom-made and specially commissioned items may have different cancellation rights. Please see our Refunds & Cancellations page for full details.

What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order details and photographs where appropriate, and we will help resolve the issue.

I still have a question — how can I contact you?
Please use our Contact Us page or email us and we’ll be happy to help.