Privacy Policy
Privacy Policy
Fairytales Reborn Nursery respects your privacy and is committed to protecting your personal information. This policy explains what information we may collect when you use our website, place an order or contact us, and how that information is used.
Information We Collect
When you place an order, create an account or contact us, we may collect information such as your:
• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction details
• Information you provide when contacting us about an order or enquiry
Our website may also collect technical information necessary for the operation and security of the website, such as your IP address, browser or device information and information collected through cookies.
How We Use Your Information
We may use your personal information to:
• Process and fulfil your orders
• Take and administer payments
• Arrange delivery of your purchases
• Contact you regarding your order, pre-order or enquiry
• Provide customer service
• Maintain appropriate business and transaction records
• Prevent or investigate fraud and protect the security of our website
• Comply with our legal and regulatory obligations
We only use your personal information where we have an appropriate lawful basis for doing so.
Payments
Payments made through our website may be processed by third-party payment providers. We do not receive or store your complete payment-card details where these are handled securely by the payment provider.
Payment providers process information in accordance with their own privacy and security policies.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business and fulfil your order, including website and ecommerce providers, payment processors, delivery companies and other service providers.
We may also disclose information where required by law or where necessary to establish, exercise or defend our legal rights.
International Orders
If you place an international order, information necessary to deliver your purchase may be provided to postal services, couriers, customs authorities or other organisations involved in delivering and processing your shipment.
Cookies
Our website may use cookies and similar technologies to enable essential functions such as the shopping basket, checkout and customer accounts, and to help us understand and improve how the website is used.
Where consent is legally required for non-essential cookies, these should only be used in accordance with the choices you make through the website's cookie controls.
Marketing Communications
We may offer you the option to receive news, product updates or special offers from Fairytales Reborn Nursery.
We will only send electronic marketing communications where we have an appropriate lawful basis to do so and, where required, you have chosen to receive them.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Order confirmations, pre-order updates and other messages necessary to administer your purchases are service communications and are separate from marketing.
Keeping Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders and meeting our legal, accounting and tax obligations.
Your Rights
Depending on applicable data-protection law, you may have rights relating to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, restrict or object to certain processing, and request a copy of certain information.
You may also have the right to complain to the relevant data-protection authority if you are unhappy with how your personal information has been handled.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold and use appropriate services and systems to help keep customer information secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy, how your information is used, or would like to exercise your data-protection rights, please contact Fairytales Reborn Nursery using the contact details provided on our website.